Privacy policy

Privacy Policy

Last updated: July 1, 2026

Lily and Love operates this website and provides the products, content, and services on it. This policy explains what personal information we collect, how we use it, and how we share it when you visit or buy from us. By using our site, you agree to these terms.

Information we collect

  • Contact details: name, email, phone number, shipping and billing address
  • Payment information, processed securely through our payment providers
  • Order details: products purchased, returns, and exchanges
  • Account information: login details and preferences
  • Device information: IP address, browser type, device data
  • Usage data: how you interact with our site

How we collect it

  • Directly from you, when you place an order or contact us
  • Automatically, through cookies and website tracking tools
  • From trusted service providers, such as payment processors and shipping partners

How we use it

  • Process and fulfill your orders
  • Provide customer support
  • Improve our website and shopping experience
  • Send order updates and important notifications
  • Send marketing and promotional content, which you can opt out of anytime
  • Prevent fraud and keep our store secure

Who we share it with

  • Service providers who handle payment processing, shipping, and analytics
  • Shopify, the platform that runs our store
  • Marketing partners, for advertising and promotions
  • Legal authorities, if required by law

We do not sell your personal information.

Shopify

Our store runs on Shopify. Shopify may process your information to help operate and improve our services. Read Shopify's privacy policy at shopify.com/legal/privacy.

Third-party links

Our website may link to other websites. We aren't responsible for their privacy practices, so review their policies before sharing information with them.

Children's privacy

Our website isn't intended for anyone under 18. We don't knowingly collect personal information from children.

Data security

We take reasonable precautions to protect your personal information. No method of transmission over the internet is completely secure.

Data retention

We keep your personal information only as long as necessary to provide our services and meet our legal obligations.

Your rights

Depending on where you live, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, contact us.

Contact us

Questions about this policy or your personal information? Email us at support@lilyandlove.store.