Shipping policy
📦 Shipping Policy
At Lily and Love, we carefully prepare each order with love and attention — because your pet deserves the very best.
📍 Shipping Locations
We currently ship within the United States.
⏱ Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking details.
🚚 Shipping Time
Estimated delivery time:
- Standard Shipping: 3–7 business days
Delivery times may vary slightly depending on your location.
💰 Shipping Rates
- Free standard shipping on orders over $50
- Flat rate shipping of $4.99 for orders under $50
📦 Order Tracking
You will receive a tracking number via email once your order has been shipped.
🚚 Delivery Notes
While we do our best to deliver on time, occasional delays may occur due to factors outside our control (such as carrier delays or weather conditions).
We appreciate your patience and understanding.
📬 Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
🐾 Damaged or Lost Packages
If your order arrives damaged or does not arrive, please contact us within 5 days at:
We’ll make it right.
💌 Need Help?
We’re always here for you and your pet.
Feel free to reach out anytime — we’re happy to help.