Refund policy
🔄 Return & Refund Policy
At Lily and Love, we stand behind every product we carry. Your satisfaction — and your pet’s happiness — means everything to us.
📅 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- Items must be in the same condition as received
📅 How to Request a Return
Simply contact us at support@lilyandlove.com with your order number and reason for return. Once approved, a return label will be provided for you — no hassle, no back and forth.
🚫 Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used products
- Consumable pet products
- Final sale items
📩 Return Process
All return requests must be submitted and approved before sending any items back.
Once your return is approved, we will provide you with the return instructions and address.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5-7 business days.
In some cases, refunds may be issued without requiring a return.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
📦 Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 5 days at:
We’ll make it right.
❌ Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of purchase. After that, the order may already be processing and cannot be cancelled.
💌 Need Help?
We’re always here for you and your pet.
support@lilyandlove.com